For a few weeks, I've been blogging and talking about Service Management and ITIL in an more agile world.
When we looked at ITIL in a previous article, we found out that the framework priorities less risk compared to speed. But what about benefits and costs, how does ITIL stand up to todays business need?
The description of change in ITIL does not include fast. It talks about cost-effective and minimum risk, which both implies a bit of slowness. So one of the questions the business have to answer is their prioritization. Fast, with a higher risk or slower with a less risk. If you want both, you need probably need to do major changes to your IT infrastructure, neither cheap or risk free.
T organisations are not usually known to be responsive and quick to adapt to changes.