Mind the gap
When you start a digital transformation you need to mind the gap. This us especially true if your are a traditional manufacturer who sells physical products and you will start to sell services directly to consumers.
There is a huge gap between business models from the past to the future.
This leads to another gap in the core processes when you do new things. You have to work different.
With different ways of working, you probably need new skills, so the organisation needs to learn.
Do you now think that your legacy IT systems are suitable for a new business model, new ways of working and users with new skills?
Mind the gap so you don’t stumble.